Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Calls

• 13 Apr

  Inquiry · 2m 34s

  Asked for the menu — link texted.

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  TelvuOakhill Kitchen Brixton, how can I help?

  CallerCan you text me the menu?

  TelvuNo problem — texting you the menu link now.

  CallerGreat, thanks a lot.
• 31 Mar

  Inquiry · 3m 51s

  Large group enquiry for 9 — request passed on.

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  TelvuOakhill Kitchen Brixton, what can I do for you?

  CallerHave you got room for a big party?

  TelvuYes — I can put a request in for you. Roughly how many, and which day?

  CallerThere'd be 9 of us, Saturday.

  TelvuThat's gone over to the restaurant, and they'll text you to confirm.
• 19 Mar

  Ordering · order placed · 1m 34s

  Collection order for lamb chops — taken and sent to the kitchen.

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  TelvuOakhill Kitchen Brixton, what can I do for you?

  CallerCan I put an order in? lamb chops, for collection.

  TelvuThat's fine — can I get a name for that?

  CallerCould you put it under the number I'm calling from?

  TelvuLovely, thanks.

  CallerRoughly how long do I need to leave it?

  TelvuThe kitchen will have that on the ticket — they'll tell you when you arrive.

  CallerRighto, thank you.

  TelvuThat's lamb chops for collection. It's gone through to the kitchen.
• 6 Mar

  Inquiry · 2m 58s

  Asked about closing time — answered.

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  TelvuOakhill Kitchen Brixton, what can I do for you?

  CallerHello, how late are you open?

  TelvuWe're open till half ten — anything else?

  CallerLovely, cheers.
• 22 Feb

  Inquiry · 2m 4s

  Asked for the menu — link texted.

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  TelvuOakhill Kitchen Brixton, what can I do for you?

  CallerCould I have a look at the menu?

  TelvuYes — I'll text you the menu link now. It should come through in a moment.

  CallerThat's spot on, thanks.
• 9 Feb

  Inquiry · 2m 32s

  Asked about closing time — answered.

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  TelvuHello, Oakhill Kitchen Brixton — how can I help?

  CallerHi — what time do you close?

  TelvuWe're open till half ten — anything else?

  CallerLovely, cheers.
• 28 Jan

  Inquiry · 4m 19s

  Asked for the menu — link texted.

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  TelvuOakhill Kitchen Brixton, how can I help?

  CallerIs there a menu you can send?

  TelvuYes — I'll text you the menu link now. It should come through in a moment.

  CallerGreat, thanks a lot.
• 15 Jan

  Ordering · order placed · 4m 1s

  Phone order: lamb chops, collection.

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  TelvuOakhill Kitchen Brixton, how can I help?

  CallerHi — I'd like to order lamb chops to pick up.

  TelvuOf course. Can I take a name for the order?

  CallerCould you put it under the number I'm calling from?

  TelvuLovely — lamb chops for collection. The kitchen has it.
• 3 Jan

  Inquiry · 2m 13s

  Left a message for the manager — passed on.

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  TelvuOakhill Kitchen Brixton, what can I do for you?

  CallerIs the manager about? Can you pass something on?

  TelvuI can do that — what would you like me to tell them?

  CallerJust that the meal on Friday was lovely, thank you.

  TelvuSent — they'll see that shortly.