Telvu

← All customers

Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Tom Lindqvist

07700 900032

£0.00captured

Their history with you

Based on the last 365 days.

Calls

Orders

Bookings

Spent with you

£0.00

Average order

—

They haven't ordered yet

Typical call

3m 40s

Complaints

Called out of hours

What they order

Nothing itemised on their orders yet.

What we know about them

t.lindqvist32@example.com

Happy to be texted

Never asked

Happy to be emailed

Yes

First called

23 Apr

Allergies mentioned

shellfish allergy

What they told us on a call — always confirm it with them, never treat it as a record.

Worth knowing

books for a birthday most years

Calls

23 Jun

Complaint · transferred · 4m 26s

Complaint about my last order. Transferred to the team.

Read the transcript
TelvuOakhill Kitchen Brixton, how can I help?
CallerSorry to bother you, but my last order was cold when I got it back.
TelvuI'm sorry about that. Can I take your name?
CallerTom.
TelvuLet me put you through to the restaurant so they can sort it now.
13 Jun

Booking · booking submitted · 4m 48s

Booked a table for 6 on Friday evening.

Read the transcript
TelvuOakhill Kitchen Brixton, how can I help?
CallerAre you taking bookings for Friday? There'd be 6 of us.
TelvuYes — what time would suit you?
CallerHalf seven?
TelvuOK.
CallerIt's for my mum's birthday, if that makes a difference.
TelvuI'll put that on the booking so the team see it.
CallerRight.
TelvuThat's with the restaurant now, Tom. They'll text you to confirm.
3 Jun

Inquiry · 4m 34s

Asked about closing time — answered.

Read the transcript
TelvuOakhill Kitchen Brixton, what can I do for you?
CallerHiya, how late are you open?
TelvuOpen until half ten. Can I help with anything else?
CallerLovely, cheers.
23 May

Booking · booking submitted · 1m 42s

Table request for 3, Sunday. Sent to the restaurant.

Read the transcript
TelvuOakhill Kitchen Brixton, how can I help?
CallerAre you taking bookings for Sunday? There'd be 3 of us.
TelvuI can get that sent over. What sort of time?
CallerHalf seven?
TelvuNoted.
CallerOne of us is in a wheelchair — is that alright?
TelvuI'll put that on the booking so the team see it.
CallerRight.
TelvuAll sent, Tom — you'll get a confirmation by text shortly.
13 May

Inquiry · 1m 56s

Left a message for the manager — passed on.

Read the transcript
TelvuOakhill Kitchen Brixton, what can I do for you?
CallerCan you get a message to the manager for me?
TelvuI can do that — what would you like me to tell them?
CallerJust a thank you to the kitchen, really.
TelvuThat's gone over to them now.
3 May

Inquiry · 3m 27s

Left a message for the manager — passed on.

Read the transcript
TelvuOakhill Kitchen Brixton, how can I help?
CallerCan you get a message to the manager for me?
TelvuI can do that — what would you like me to tell them?
CallerJust that the meal on Friday was lovely, thank you.
TelvuSent — they'll see that shortly.
23 Apr

Inquiry · 4m 48s

Left a message for the manager — passed on.

Read the transcript
TelvuHello, Oakhill Kitchen Brixton — how can I help?
CallerIs the manager about? Can you pass something on?
TelvuYes, tell me what to pass on and I'll send it over now.
CallerJust that the meal on Friday was lovely, thank you.
TelvuPassed on, that's with them now.