Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Calls

• 22 Aug

  Complaint · transferred · 2m 33s

  Complaint about my last order. Transferred to the team.

  Read the transcript

  TelvuOakhill Kitchen Brixton, how can I help?

  CallerHi — I picked up an order about an hour ago and there's a problem with my last order.

  TelvuApologies for that. Who am I speaking to?

  CallerPriya.

  TelvuLet me put you through to the restaurant so they can sort it now.
• 6 Aug

  Inquiry · 4m 29s

  Asked about Sunday opening — answered.

  Read the transcript

  TelvuHello, Oakhill Kitchen Brixton — how can I help?

  CallerAre you open Sunday daytime?

  TelvuYes, we're open Sundays, midday to half ten. Would you like me to book you in?

  CallerNot today, but thank you.
• 20 Jul

  Inquiry · 3m 44s

  Left a message for the manager — passed on.

  Read the transcript

  TelvuOakhill Kitchen Brixton, how can I help?

  CallerIs there someone I can leave a note with?

  TelvuOf course — tell me what you'd like passed on and I'll send it straight over.

  CallerThat we'll be a bit late picking it up, if that's alright.

  TelvuSent — they'll see that shortly.
• 4 Jul

  Inquiry · 3m 42s

  Question about if you do gift vouchers — noted for the restaurant.

  Read the transcript

  TelvuOakhill Kitchen Brixton, what can I do for you?

  CallerHello, I just wanted to ask if you do gift vouchers.

  TelvuI don't have that one to hand, so I won't guess — I've noted it down for the restaurant.

  CallerThat's fine, thank you.
• 17 Jun

  Inquiry · 3m 33s

  Asked about closing time — answered.

  Read the transcript

  TelvuOakhill Kitchen Brixton, what can I do for you?

  CallerHi — what time do you close?

  TelvuWe're open till half ten — anything else?

  CallerNo, that's all — thank you.
• 1 Jun

  Inquiry · 3m 45s

  Asked for the menu — link texted.

  Read the transcript

  TelvuOakhill Kitchen Brixton, how can I help?

  CallerIs there a menu you can send?

  TelvuYes — I'll text you the menu link now. It should come through in a moment.

  CallerPerfect, thanks very much.
• 16 May

  Inquiry · 4m

  Large group enquiry for 9 — request passed on.

  Read the transcript

  TelvuOakhill Kitchen Brixton, how can I help?

  CallerDo you do group bookings at all?

  TelvuYes — I can put a request in for you. Roughly how many, and which day?

  CallerThere'd be 9 of us, Saturday.

  TelvuThat's gone over to the restaurant, and they'll text you to confirm.
• 29 Apr

  Inquiry · 3m 41s

  Question about if there's parking nearby — noted for the restaurant.

  Read the transcript

  TelvuOakhill Kitchen Brixton, how can I help?

  CallerHello, I just wanted to ask if there's parking nearby.

  TelvuI don't have that one to hand, so I won't guess — I've noted it down for the restaurant.

  CallerAlright, cheers.
• 13 Apr

  Inquiry · 2m 15s

  Large group enquiry for 8 — request passed on.

  Read the transcript

  TelvuOakhill Kitchen Brixton, what can I do for you?

  CallerDo you do group bookings at all?

  TelvuYes — I can put a request in for you. Roughly how many, and which day?

  CallerAbout 8, Friday night if you've got it.

  TelvuThat's with the team now. They'll confirm by text.