Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Calls

• 4 May

  Complaint · transferred · 2m 23s

  Unhappy with the mixed grill — handed to the restaurant on the call.

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  TelvuHello, Oakhill Kitchen Brixton — how can I help?

  CallerI ordered earlier and the mixed grill wasn't right.

  TelvuApologies for that. Who am I speaking to?

  CallerIt's Yusuf.

  TelvuNo problem.

  CallerIt was the order about half seven, if that helps.

  TelvuThat's helpful, thank you.

  CallerThanks.

  TelvuThank you. Give us a moment — I'm connecting you to the restaurant now.
• 28 Apr

  Ordering · order placed · 4m 53s

  Phone order: mixed grill, collection.

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  TelvuHello, Oakhill Kitchen Brixton — how can I help?

  CallerCan I get mixed grill for collection, please?

  TelvuOf course. Can I take a name for the order?

  CallerYusuf, please.

  TelvuLovely — mixed grill for collection under Yusuf. The kitchen has it.
• 23 Apr

  Ordering · order placed · 3m 42s

  Phone order: chips, collection.

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  TelvuHello, Oakhill Kitchen Brixton — how can I help?

  CallerCan I get chips for collection, please?

  TelvuYes, no problem. What name shall I put it under?

  CallerIt's Yusuf.

  TelvuGot it.

  CallerAny idea on timing?

  TelvuThe team will let you know when you collect it.

  CallerRighto, thank you.

  TelvuThat's all in, Yusuf. Chips for collection, sent to the kitchen.
• 17 Apr

  Inquiry · 2m 34s

  Asked about Sunday opening — answered.

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  TelvuHello, Oakhill Kitchen Brixton — how can I help?

  CallerDo you do Sunday?

  TelvuWe are — Sundays we're open midday to half ten. Shall I book you a table?

  CallerNot today, but thank you.
• 11 Apr

  Booking · booking submitted · 2m 29s

  Sunday table for 2 — request passed on.

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  TelvuOakhill Kitchen Brixton, how can I help?

  CallerHi — I'm after a table for 2, Sunday if you've got it.

  TelvuI can get that sent over. What sort of time?

  CallerHalf seven?

  TelvuThanks Yusuf — I've sent that over and you'll get a text once it's confirmed.
• 5 Apr

  Ordering · order placed · 4m 27s

  Collection order for sea bass — taken and sent to the kitchen.

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  TelvuOakhill Kitchen Brixton, what can I do for you?

  CallerCan I get sea bass for collection, please?

  TelvuThat's fine — can I get a name for that?

  CallerIt's Yusuf.

  TelvuGot it.

  CallerIs it alright to have that with no mayo?

  TelvuI'll add that to the order so they see it.

  CallerPerfect, cheers.

  TelvuThanks Yusuf — that's sea bass for collection. It's gone through to the kitchen.
• 31 Mar

  Ordering · order placed · 4m 26s

  Ordered sucuk for collection.

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  TelvuOakhill Kitchen Brixton, what can I do for you?

  CallerCan I put an order in? sucuk, for collection.

  TelvuYes, no problem. What name shall I put it under?

  CallerIt's Yusuf.

  TelvuThanks.

  CallerCan that one be done without onions?

  TelvuI'll put that on the order for the kitchen.

  CallerLovely, thank you.

  TelvuThanks Yusuf — that's sucuk for collection. It's gone through to the kitchen.
• 25 Mar

  Inquiry · 4m 57s

  Asked about Sunday opening — answered.

  Read the transcript

  TelvuHello, Oakhill Kitchen Brixton — how can I help?

  CallerAre you open Sunday daytime?

  TelvuWe are — Sundays we're open midday to half ten. Shall I book you a table?

  CallerNot yet, I'll ring back. Thanks.