Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Calls

• 10 Jun

  Ordering · order placed · 4m 7s

  Ordered falafel for collection.

  Read the transcript

  TelvuOakhill Kitchen Camden, what can I do for you?

  CallerCan I get falafel for collection, please?

  TelvuOf course. Can I take a name for the order?

  CallerNadia

  TelvuThanks.

  CallerSorry — my partner's coeliac, is that one safe?

  TelvuI can't check that myself — I'll ask the manager and you'll get a text with the answer as soon as they're available. And please mention your allergy to staff.

  CallerPut it on the order with the allergy written on it, please.

  TelvuThanks for telling me — I'll make sure that's noted.

  CallerOK.

  TelvuLovely — falafel for collection under Nadia. The kitchen has it.