Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Calls

• 5 Sep

  Ordering · order placed · 3m 59s

  Collection order for adana kofte — taken and sent to the kitchen.

  Read the transcript

  TelvuOakhill Kitchen Camden, how can I help?

  CallerCan I get adana kofte for collection, please?

  TelvuYes, no problem. What name shall I put it under?

  CallerJoseph

  TelvuLovely, thanks.

  CallerActually — can you make that two?

  TelvuNo problem, two of those.

  CallerThanks.

  TelvuLovely — adana kofte for collection under Joseph. The kitchen has it.
• 12 Aug

  Ordering · order placed · 2m 16s

  Collection order for adana kofte — taken and sent to the kitchen.

  Read the transcript

  TelvuOakhill Kitchen Camden, what can I do for you?

  CallerHi — I'd like to order adana kofte to pick up.

  TelvuOf course. Can I take a name for the order?

  CallerIt's Joseph.

  TelvuThanks.

  CallerSorry — my partner's coeliac, is that one safe?

  TelvuThanks for telling me — I'll make sure that's noted. I'm not able to confirm allergen details myself, that has to come from the kitchen. I can put you through to a member of staff now, or I can take the order with the allergy written on it and the restaurant will confirm it with you before anything is prepared. Which would you prefer?

  CallerPut it on the order with the allergy written on it, please.

  TelvuThat's noted on the order in your own words, and the restaurant will confirm it with you before they prepare anything.

  CallerRight.

  TelvuLovely — adana kofte for collection under Joseph. The kitchen has it.