Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Calls

• yesterday

  Complaint · transferred · 2m 7s

  Called to say the lamb chops was not right. Put through to the restaurant.

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  TelvuHello, Oakhill Kitchen Camden — how can I help?

  CallerI ordered earlier and the lamb chops wasn't right.

  TelvuApologies for that. Who am I speaking to?

  CallerYeah, Daniel.

  TelvuLet me put you through to the restaurant so they can sort it now.
• 21 Sep

  Booking · booking submitted · 3m 33s

  Booked a table for 4 on Sunday evening.

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  TelvuOakhill Kitchen Camden, how can I help?

  CallerDo you have a table for 4 on Sunday?

  TelvuI can put that request in. What time were you thinking?

  CallerEight-ish, if that works.

  TelvuOK.

  CallerActually there might be one extra.

  TelvuI'll send it over with that.

  CallerRight.

  TelvuThat's with the restaurant now, Daniel. They'll text you to confirm.
• 14 Sep

  Ordering · order placed · 4m 26s

  Ordered lamb chops for collection.

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  TelvuHello, Oakhill Kitchen Camden — how can I help?

  CallerCan I get lamb chops for collection, please?

  TelvuThat's fine — can I get a name for that?

  CallerDaniel

  TelvuLovely, thanks.

  CallerActually — can you make that two?

  TelvuDone — that's two.

  CallerRight.

  TelvuThanks Daniel — that's lamb chops for collection. It's gone through to the kitchen.
• 7 Sep

  Ordering · order placed · 4m 29s

  Ordered baklava for collection.

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  TelvuHello, Oakhill Kitchen Camden — how can I help?

  CallerCan I get baklava for collection, please?

  TelvuThat's fine — can I get a name for that?

  CallerDaniel, please.

  TelvuGot it.

  CallerOne thing — is there nuts in that at all?

  TelvuThanks for telling me — I'll make sure that's noted. I'm not able to confirm allergen details myself, that has to come from the kitchen. I can put you through to a member of staff now, or I can take the order with the allergy written on it and the restaurant will confirm it with you before anything is prepared. Which would you prefer?

  CallerPut it on the order with the allergy written on it, please.

  TelvuThat's noted on the order in your own words, and the restaurant will confirm it with you before they prepare anything.

  CallerRight.

  TelvuLovely — baklava for collection under Daniel. The kitchen has it.
• 1 Sep

  Inquiry · 2m 53s

  Asked for the menu — link texted.

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  TelvuOakhill Kitchen Camden, what can I do for you?

  CallerCan you text me the menu?

  TelvuYes — I'll text you the menu link now. It should come through in a moment.

  CallerGreat, thanks a lot.
• 25 Aug

  Ordering · order placed · 4m 36s

  Phone order: halloumi, collection.

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  TelvuOakhill Kitchen Camden, how can I help?

  CallerDo you do halloumi? I'd like one for collection.

  TelvuYes, no problem. What name shall I put it under?

  CallerDaniel, please.

  TelvuThat's all in, Daniel. Halloumi for collection, sent to the kitchen.
• 18 Aug

  Inquiry · 2m 41s

  Asked about closing time — answered.

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  TelvuOakhill Kitchen Camden, what can I do for you?

  CallerWhat time are you open till?

  TelvuOpen until half ten. Can I help with anything else?

  CallerSmashing, thanks.