Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Calls

• 6 Mar

  Complaint · transferred · 1m 43s

  Complaint about my last order. Transferred to the team.

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  TelvuOakhill Kitchen Camden, what can I do for you?

  CallerHi — I picked up an order about an hour ago and there's a problem with my last order.

  TelvuThat's not what we want to hear — sorry. Can I get your name?

  CallerEllie.

  TelvuOf course.

  CallerI've still got the bag here if you need the number off it.

  TelvuThat's helpful, thank you.

  CallerRight.

  TelvuLet me put you through to the restaurant so they can sort it now.
• 1 Mar

  Inquiry · 4m 46s

  Left a message for the manager — passed on.

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  TelvuHello, Oakhill Kitchen Camden — how can I help?

  CallerCan you get a message to the manager for me?

  TelvuI can do that — what would you like me to tell them?

  CallerJust to say the service was great last night.

  TelvuPassed on, that's with them now.
• 25 Feb

  Inquiry · 3m 46s

  Large group enquiry for 11 — request passed on.

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  TelvuOakhill Kitchen Camden, how can I help?

  CallerCan you fit a large group in?

  TelvuOf course. How many of you, and which day?

  CallerAbout 11, Friday night if you've got it.

  TelvuI've sent that across — they'll text you to confirm.
• 20 Feb

  Inquiry · 3m 5s

  Question about if you do gift vouchers — noted for the restaurant.

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  TelvuHello, Oakhill Kitchen Camden — how can I help?

  CallerHello, I just wanted to ask if you do gift vouchers.

  TelvuI don't have that one to hand, so I won't guess — I've noted it down for the restaurant.

  CallerNo problem, thanks.
• 15 Feb

  Inquiry · 3m 28s

  Asked about closing time — answered.

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  TelvuHello, Oakhill Kitchen Camden — how can I help?

  CallerHiya, how late are you open?

  TelvuWe're open until half ten. Anything else I can help with?

  CallerPerfect, thank you.
• 11 Feb

  Inquiry · 3m 17s

  Asked for the menu — link texted.

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  TelvuOakhill Kitchen Camden, what can I do for you?

  CallerCould I have a look at the menu?

  TelvuOf course, I'll send the menu over by text now.

  CallerBrilliant, thank you.
• 6 Feb

  Inquiry · 3m 34s

  Asked about closing time — answered.

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  TelvuOakhill Kitchen Camden, what can I do for you?

  CallerSorry — how late do you serve?

  TelvuWe're open till half ten — anything else?

  CallerLovely, cheers.