Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Calls

• yesterday

  Inquiry · 4m 25s

  Large group enquiry for 9 — request passed on.

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  TelvuOakhill Kitchen Camden, what can I do for you?

  CallerDo you take bookings for big groups?

  TelvuYes — I can put a request in for you. Roughly how many, and which day?

  CallerAbout 9, Friday night if you've got it.

  TelvuThat's gone over to the restaurant, and they'll text you to confirm.
• 5 Sep

  Booking · booking submitted · 2m 8s

  Table request for 4, Sunday. Sent to the restaurant.

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  TelvuOakhill Kitchen Camden, how can I help?

  CallerAre you taking bookings for Sunday? There'd be 4 of us.

  TelvuI can get that sent over. What sort of time?

  CallerEight-ish, if that works.

  TelvuNoted.

  CallerIt's for my mum's birthday, if that makes a difference.

  TelvuI'll put that on the booking so the team see it.

  CallerLovely.

  TelvuThat's with the restaurant now, Kai. They'll text you to confirm.
• 26 Jun

  Booking · booking submitted · 2m 54s

  Booked a table for 3 on Friday evening.

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  TelvuOakhill Kitchen Camden, how can I help?

  CallerAre you taking bookings for Friday? There'd be 3 of us.

  TelvuI can put that request in. What time were you thinking?

  CallerWhenever you've got, really.

  TelvuNoted.

  CallerSorry — could we make it one more? Six.

  TelvuI'll send it over with that.

  CallerThanks.

  TelvuAll sent, Kai — you'll get a confirmation by text shortly.
• 17 Apr

  Inquiry · 2m 30s

  Large group enquiry for 8 — request passed on.

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  TelvuOakhill Kitchen Camden, what can I do for you?

  CallerCan you do a table for a large group?

  TelvuOf course. How many of you, and which day?

  CallerThere'd be 8 of us, Saturday.

  TelvuThat's gone over to the restaurant, and they'll text you to confirm.