Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Calls

• 12 Aug

  Ordering · order placed · 1m 47s

  Collection order for baklava — taken and sent to the kitchen.

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  TelvuHello, Oakhill Kitchen Camden — how can I help?

  CallerDo you do baklava? I'd like one for collection.

  TelvuYes, no problem. What name shall I put it under?

  CallerIt's Yusuf.

  TelvuThanks Yusuf — that's baklava for collection. It's gone through to the kitchen.
• 4 Aug

  Ordering · order placed · 4m 46s

  Ordered cacik for collection.

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  TelvuOakhill Kitchen Camden, what can I do for you?

  CallerCan I put an order in? cacik, for collection.

  TelvuOf course. Can I take a name for the order?

  CallerYusuf

  TelvuThanks Yusuf — that's cacik for collection. It's gone through to the kitchen.
• 27 Jul

  Ordering · order placed · 2m 31s

  Phone order: lamb chops, collection.

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  TelvuHello, Oakhill Kitchen Camden — how can I help?

  CallerCan I get lamb chops for collection, please?

  TelvuYes, no problem. What name shall I put it under?

  CallerYusuf

  TelvuThanks.

  CallerRoughly how long do I need to leave it?

  TelvuThey'll give you a time when you get here — it's on the ticket for them.

  CallerRighto, thank you.

  TelvuLovely — lamb chops for collection under Yusuf. The kitchen has it.
• 20 Jul

  Inquiry · 2m 1s

  Asked for the menu — link texted.

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  TelvuHello, Oakhill Kitchen Camden — how can I help?

  CallerHave you got a menu you can send over?

  TelvuYes — I'll text you the menu link now. It should come through in a moment.

  CallerGreat, thanks a lot.
• 12 Jul

  Ordering · order placed · 3m 26s

  Phone order: flatbread, collection.

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  TelvuOakhill Kitchen Camden, what can I do for you?

  CallerCan I get flatbread for collection, please?

  TelvuYes, no problem. What name shall I put it under?

  CallerYusuf, please.

  TelvuThanks.

  CallerCould you ask them to go easy on the chilli?

  TelvuI'll add that to the order so they see it.

  CallerGreat, thanks.

  TelvuThanks Yusuf — that's flatbread for collection. It's gone through to the kitchen.
• 4 Jul

  Ordering · order placed · 3m 50s

  Collection order for cacik — taken and sent to the kitchen.

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  TelvuHello, Oakhill Kitchen Camden — how can I help?

  CallerDo you do cacik? I'd like one for collection.

  TelvuYes, no problem. What name shall I put it under?

  CallerYusuf, please.

  TelvuLovely, thanks.

  CallerActually — can you make that two?

  TelvuDone — that's two.

  CallerOK.

  TelvuThat's all in, Yusuf. Cacik for collection, sent to the kitchen.
• 26 Jun

  Ordering · order placed · 2m 2s

  Collection order for flatbread — taken and sent to the kitchen.

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  TelvuOakhill Kitchen Camden, what can I do for you?

  CallerCan I get flatbread for collection, please?

  TelvuThat's fine — can I get a name for that?

  CallerIt's Yusuf.

  TelvuThanks Yusuf — that's flatbread for collection. It's gone through to the kitchen.
• 19 Jun

  Inquiry · 3m 32s

  Question about if you do gift vouchers — noted for the restaurant.

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  TelvuOakhill Kitchen Camden, what can I do for you?

  CallerHi — quick question, if you do gift vouchers?

  TelvuI don't have that one to hand, so I won't guess — I've noted it down for the restaurant.

  CallerNo problem, thanks.
• 11 Jun

  Booking · booking submitted · 3m 44s

  Sunday table for 7 — request passed on.

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  TelvuOakhill Kitchen Camden, how can I help?

  CallerCan I book 7 in for Sunday?

  TelvuYes — what time would suit you?

  CallerWhenever you've got, really.

  TelvuAll sent, Yusuf — you'll get a confirmation by text shortly.