Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Calls

• 4 days ago

  Complaint · transferred · 2m 49s

  Complaint about my last order. Transferred to the team.

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  TelvuOakhill Kitchen Soho, how can I help?

  CallerI ordered earlier and my last order wasn't right.

  TelvuApologies for that. Who am I speaking to?

  CallerIt's Leah.

  TelvuLet me put you through to the restaurant so they can sort it now.
• 21 Aug

  Booking · booking submitted · 2m 5s

  Booked a table for 6 on Thursday evening.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerDo you have a table for 6 on Thursday?

  TelvuI can get that sent over. What sort of time?

  CallerAround seven if you have it.

  TelvuAll sent, Leah — you'll get a confirmation by text shortly.
• 17 Jul

  Inquiry · 3m 56s

  Large group enquiry for 8 — request passed on.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerCan you do a table for a large group?

  TelvuYes, I can send that over. How many, and what day were you thinking?

  CallerAbout 8, Friday night if you've got it.

  TelvuThat's gone over to the restaurant, and they'll text you to confirm.
• 12 Jun

  Inquiry · 4m 36s

  Asked about closing time — answered.

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  TelvuOakhill Kitchen Soho, how can I help?

  CallerHi — what time do you close?

  TelvuWe're open till half ten — anything else?

  CallerLovely, cheers.
• 8 May

  Inquiry · 2m 52s

  Asked about closing time — answered.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerHello, how late are you open?

  TelvuWe're open till half ten — anything else?

  CallerLovely, cheers.
• 3 Apr

  Inquiry · 1m 43s

  Large group enquiry for 11 — request passed on.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerDo you take bookings for big groups?

  TelvuYes, I can send that over. How many, and what day were you thinking?

  CallerAbout 11, Friday night if you've got it.

  TelvuI've sent that across — they'll text you to confirm.
• 27 Feb

  Inquiry · 3m 4s

  Question about if there's parking nearby — noted for the restaurant.

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  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerHi — quick question, if there's parking nearby?

  TelvuI don't have that one to hand, so I won't guess — I've noted it down for the restaurant.

  CallerThat's fine, thank you.
• 23 Jan

  Inquiry · 4m 31s

  Asked for the menu — link texted.

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  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerCould I have a look at the menu?

  TelvuNo problem — texting you the menu link now.

  CallerGreat, thanks a lot.