Telvu

← All customers

Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Ellie Thornton

07700 900118

£42.30captured

Their history with you

Based on the last 365 days.

Calls

Orders

Bookings

Spent with you

£42.30

Average order

£21.15

Typical call

3m 54s

Complaints

Called out of hours

What they order

Chicken shishon 1 order
Halloumion 1 order
Riceon 1 order
Sea basson 1 order

What we know about them

e.thornton18@example.com

Happy to be texted

Never asked

Happy to be emailed

Never asked

First called

26 Jan

Allergies mentioned

dairy intolerant

What they told us on a call — always confirm it with them, never treat it as a record.

Usually asks for

a booth if you have one

Calls

5 days ago

Booking · booking submitted · 4m 55s

Saturday table for 2 — request passed on.

Read the transcript
TelvuOakhill Kitchen Soho, how can I help?
CallerCan I book 2 in for Saturday?
TelvuI can get that sent over. What sort of time?
CallerEight-ish, if that works.
TelvuThanks Ellie — I've sent that over and you'll get a text once it's confirmed.
6 Jul

Ordering · order placed · 3m 48s

Phone order: chicken shish, collection.

Read the transcript
TelvuHello, Oakhill Kitchen Soho — how can I help?
CallerHi — I'd like to order chicken shish to pick up.
TelvuThat's fine — can I get a name for that?
CallerIt's Ellie.
TelvuGot it.
CallerIs it alright to have that with no mayo?
TelvuI'll add that to the order so they see it.
CallerLovely, thank you.
TelvuThat's all in, Ellie. Chicken shish for collection, sent to the kitchen.
16 Apr

Ordering · order placed · 3m 51s

Ordered rice for collection.

Read the transcript
TelvuHello, Oakhill Kitchen Soho — how can I help?
CallerDo you do rice? I'd like one for collection.
TelvuYes, no problem. What name shall I put it under?
CallerEllie, please.
TelvuGot it.
CallerOne thing — is there nuts in that at all?
TelvuThanks for telling me — I'll make sure that's noted. I'm not able to confirm allergen details myself, that has to come from the kitchen. I can put you through to a member of staff now, or I can take the order with the allergy written on it and the restaurant will confirm it with you before anything is prepared. Which would you prefer?
CallerPut it on the order with the allergy written on it, please.
TelvuThat's noted on the order in your own words, and the restaurant will confirm it with you before they prepare anything.
CallerRight.
TelvuThat's all in, Ellie. Rice for collection, sent to the kitchen.
26 Jan

Booking · booking submitted · 3m 1s

Saturday table for 7 — request passed on.

Read the transcript
TelvuHello, Oakhill Kitchen Soho — how can I help?
CallerAre you taking bookings for Saturday? There'd be 7 of us.
TelvuYes — what time would suit you?
CallerWhenever you've got, really.
TelvuThat's with the restaurant now, Ellie. They'll text you to confirm.