Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Calls

• 8 Apr

  Ordering · order placed · 4m 50s

  Phone order: lamb shish, collection.

  Read the transcript

  TelvuOakhill Kitchen Soho, how can I help?

  CallerCan I get lamb shish for collection, please?

  TelvuThat's fine — can I get a name for that?

  CallerJames, please.

  TelvuLovely, thanks.

  CallerAny idea on timing?

  TelvuThe kitchen will have that on the ticket — they'll tell you when you arrive.

  CallerNo problem, thanks.

  TelvuThanks James — that's lamb shish for collection. It's gone through to the kitchen.
• 29 Mar

  Ordering · order placed · 3m 12s

  Collection order for rice — taken and sent to the kitchen.

  Read the transcript

  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerCan I put an order in? rice, for collection.

  TelvuOf course. Can I take a name for the order?

  CallerJames, please.

  TelvuThat's all in, James. Rice for collection, sent to the kitchen.
• 18 Mar

  Ordering · order placed · 1m 31s

  Collection order for falafel — taken and sent to the kitchen.

  Read the transcript

  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerHi — I'd like to order falafel to pick up.

  TelvuThat's fine — can I get a name for that?

  CallerIt's James.

  TelvuLovely — falafel for collection under James. The kitchen has it.
• 8 Mar

  Ordering · order placed · 2m 28s

  Phone order: halloumi, collection.

  Read the transcript

  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerDo you do halloumi? I'd like one for collection.

  TelvuYes, no problem. What name shall I put it under?

  CallerJames

  TelvuThat's all in, James. Halloumi for collection, sent to the kitchen.
• 25 Feb

  Ordering · order placed · 1m 43s

  Collection order for sea bass — taken and sent to the kitchen.

  Read the transcript

  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerCan I put an order in? sea bass, for collection.

  TelvuThat's fine — can I get a name for that?

  CallerJames, please.

  TelvuLovely, thanks.

  CallerAny idea on timing?

  TelvuThey'll give you a time when you get here — it's on the ticket for them.

  CallerNo problem, thanks.

  TelvuLovely — sea bass for collection under James. The kitchen has it.
• 15 Feb

  Ordering · order placed · 2m 54s

  Ordered sea bass for collection.

  Read the transcript

  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerDo you do sea bass? I'd like one for collection.

  TelvuThat's fine — can I get a name for that?

  CallerIt's James.

  TelvuLovely — sea bass for collection under James. The kitchen has it.
• 4 Feb

  Ordering · order placed · 3m 23s

  Phone order: mixed grill, collection.

  Read the transcript

  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerCan I get mixed grill for collection, please?

  TelvuThat's fine — can I get a name for that?

  CallerJames

  TelvuGot it.

  CallerCould you ask them to go easy on the chilli?

  TelvuI'll add that to the order so they see it.

  CallerLovely, thank you.

  TelvuLovely — mixed grill for collection under James. The kitchen has it.
• 25 Jan

  Ordering · order placed · 3m 32s

  Collection order for sucuk — taken and sent to the kitchen.

  Read the transcript

  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerCan I put an order in? sucuk, for collection.

  TelvuOf course. Can I take a name for the order?

  CallerJames

  TelvuThanks.

  CallerActually — can you make that two?

  TelvuDone — that's two.

  CallerRight.

  TelvuThat's all in, James. Sucuk for collection, sent to the kitchen.