Telvu

← All customers

Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Kai Byrne

07700 900026

£0.00captured

Their history with you

Based on the last 365 days.

Calls

Orders

Bookings

Spent with you

£0.00

Average order

—

They haven't ordered yet

Typical call

3m 45s

Complaints

Called out of hours

What they order

Nothing itemised on their orders yet.

What we know about them

k.byrne26@example.com

Happy to be texted

Never asked

Happy to be emailed

No — they declined

First called

2 Feb

Allergies mentioned

dairy intolerant

What they told us on a call — always confirm it with them, never treat it as a record.

Calls

23 Aug

Complaint · transferred · 4m

Called to say my last order was not right. Put through to the restaurant.

Read the transcript
TelvuOakhill Kitchen Soho, what can I do for you?
CallerI ordered earlier and my last order wasn't right.
TelvuI'm sorry about that. Can I take your name?
CallerKai.
TelvuSure.
CallerI did ring once already but it was engaged.
TelvuThat's helpful, thank you.
CallerThanks.
TelvuI'll pass you to the team — bear with me one second.
29 Jul

Inquiry · 1m 35s

Asked about Sunday opening — answered.

Read the transcript
TelvuOakhill Kitchen Soho, what can I do for you?
CallerAre you open on Sundays?
TelvuWe are — Sundays we're open midday to half ten. Shall I book you a table?
CallerNot yet, I'll ring back. Thanks.
3 Jul

Booking · booking submitted · 4m 43s

Table request for 2, Friday. Sent to the restaurant.

Read the transcript
TelvuHello, Oakhill Kitchen Soho — how can I help?
CallerAre you taking bookings for Friday? There'd be 2 of us.
TelvuI can get that sent over. What sort of time?
CallerWhenever you've got, really.
TelvuAll sent, Kai — you'll get a confirmation by text shortly.
8 Jun

Inquiry · 3m 5s

Asked for the menu — link texted.

Read the transcript
TelvuOakhill Kitchen Soho, how can I help?
CallerIs there a menu you can send?
TelvuNo problem — texting you the menu link now.
CallerBrilliant, thank you.
14 May

Booking · booking submitted · 4m 33s

Saturday table for 2 — request passed on.

Read the transcript
TelvuOakhill Kitchen Soho, how can I help?
CallerDo you have a table for 2 on Saturday?
TelvuI can get that sent over. What sort of time?
CallerWhenever you've got, really.
TelvuThat's with the restaurant now, Kai. They'll text you to confirm.
19 Apr

Inquiry · 4m 18s

Asked for the menu — link texted.

Read the transcript
TelvuOakhill Kitchen Soho, what can I do for you?
CallerIs there a menu you can send?
TelvuYes — I'll text you the menu link now. It should come through in a moment.
CallerPerfect, thanks very much.
24 Mar

Inquiry · 4m 56s

Asked about Sunday opening — answered.

Read the transcript
TelvuOakhill Kitchen Soho, what can I do for you?
CallerAre you open on Sundays?
TelvuYes, we're open Sundays, midday to half ten. Would you like me to book you in?
CallerNo, I'll just come down, thanks.
27 Feb

Inquiry · 4m 57s

Asked about Sunday opening — answered.

Read the transcript
TelvuOakhill Kitchen Soho, how can I help?
CallerAre you open Sunday daytime?
TelvuYes, we're open Sundays, midday to half ten. Would you like me to book you in?
CallerI'll leave it for now, cheers.
2 Feb

Inquiry · 1m 38s

Asked about Sunday opening — answered.

Read the transcript
TelvuOakhill Kitchen Soho, how can I help?
CallerIs Sunday one of your days?
TelvuYes, we're open Sundays, midday to half ten. Would you like me to book you in?
CallerI'll leave it for now, cheers.