Telvu

← All customers

Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Reece Kaur

07700 900035

£140.30captured

Their history with you

Based on the last 365 days.

Calls

Orders

Bookings

Spent with you

£140.30

Average order

£28.06

Typical call

3m 9s

Complaints

Called out of hours

What they order

Mixed grillon 4 orders
Adana kofteon 2 orders
Hummuson 1 order
Lamb chopson 1 order
Riceon 1 order

What we know about them

r.kaur35@example.com

Happy to be texted

Never asked

Happy to be emailed

Yes

First called

20 Apr

Usually asks for

a booth if you have one

Calls

2 days ago

Complaint · transferred · 2m 3s

Unhappy with the adana kofte — handed to the restaurant on the call.

Read the transcript
TelvuOakhill Kitchen Soho, how can I help?
CallerI ordered earlier and the adana kofte wasn't right.
TelvuThat's not what we want to hear — sorry. Can I get your name?
CallerIt's Reece.
TelvuThank you. Give us a moment — I'm connecting you to the restaurant now.
26 Aug

Ordering · order placed · 4m 24s

Ordered adana kofte for collection.

Read the transcript
TelvuOakhill Kitchen Soho, what can I do for you?
CallerHi — I'd like to order adana kofte to pick up.
TelvuThat's fine — can I get a name for that?
CallerReece
TelvuThanks Reece — that's adana kofte for collection. It's gone through to the kitchen.
25 Jul

Ordering · order placed · 3m 24s

Ordered adana kofte for collection.

Read the transcript
TelvuHello, Oakhill Kitchen Soho — how can I help?
CallerDo you do adana kofte? I'd like one for collection.
TelvuYes, no problem. What name shall I put it under?
CallerReece
TelvuGot it.
CallerActually — can you make that two?
TelvuDone — that's two.
CallerOK.
TelvuThat's all in, Reece. Adana kofte for collection, sent to the kitchen.
23 Jun

Ordering · order placed · 2m 10s

Collection order for lamb chops — taken and sent to the kitchen.

Read the transcript
TelvuHello, Oakhill Kitchen Soho — how can I help?
CallerCan I get lamb chops for collection, please?
TelvuYes, no problem. What name shall I put it under?
CallerReece, please.
TelvuThat's all in, Reece. Lamb chops for collection, sent to the kitchen.
22 May

Ordering · order placed · 2m 53s

Ordered mixed grill for collection.

Read the transcript
TelvuOakhill Kitchen Soho, how can I help?
CallerCan I put an order in? mixed grill, for collection.
TelvuThat's fine — can I get a name for that?
CallerReece
TelvuGot it.
CallerActually — can you make that two?
TelvuNo problem, two of those.
CallerThanks.
TelvuThanks Reece — that's mixed grill for collection. It's gone through to the kitchen.
20 Apr

Ordering · order placed · 3m 57s

Collection order for mixed grill — taken and sent to the kitchen.

Read the transcript
TelvuHello, Oakhill Kitchen Soho — how can I help?
CallerCan I put an order in? mixed grill, for collection.
TelvuYes, no problem. What name shall I put it under?
CallerReece, please.
TelvuThanks.
CallerSorry — my partner's coeliac, is that one safe?
TelvuThanks for telling me — I'll make sure that's noted. I'm not able to confirm allergen details myself, that has to come from the kitchen. I can put you through to a member of staff now, or I can take the order with the allergy written on it and the restaurant will confirm it with you before anything is prepared. Which would you prefer?
CallerPut it on the order with the allergy written on it, please.
TelvuThat's noted on the order in your own words, and the restaurant will confirm it with you before they prepare anything.
CallerLovely.
TelvuThat's all in, Reece. Mixed grill for collection, sent to the kitchen.