Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Calls

• 14 Sep

  Booking · booking submitted · 2m 43s

  Booked a table for 3 on Thursday evening.

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  TelvuOakhill Kitchen Soho, how can I help?

  CallerDo you have a table for 3 on Thursday?

  TelvuI can get that sent over. What sort of time?

  CallerAround seven if you have it.

  TelvuThat's with the restaurant now, Priya. They'll text you to confirm.
• 6 Sep

  Inquiry · 3m 59s

  Question about if you do gift vouchers — noted for the restaurant.

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  TelvuOakhill Kitchen Soho, how can I help?

  CallerHello, I just wanted to ask if you do gift vouchers.

  TelvuI don't have that one to hand, so I won't guess — I've noted it down for the restaurant.

  CallerThat's fine, thank you.
• 29 Aug

  Inquiry · 3m 42s

  Asked for the menu — link texted.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerIs there a menu you can send?

  TelvuYes — I'll text you the menu link now. It should come through in a moment.

  CallerBrilliant, thank you.
• 21 Aug

  Inquiry · 3m 39s

  Left a message for the manager — passed on.

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  TelvuOakhill Kitchen Soho, how can I help?

  CallerCan I leave a message for the manager?

  TelvuOf course — tell me what you'd like passed on and I'll send it straight over.

  CallerOnly that we left a coat, I'll pop back for it.

  TelvuThat's gone over to them now.
• 13 Aug

  Inquiry · 2m 41s

  Large group enquiry for 8 — request passed on.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerCan you do a table for a large group?

  TelvuYes — I can put a request in for you. Roughly how many, and which day?

  CallerAbout 8, Friday night if you've got it.

  TelvuThat's gone over to the restaurant, and they'll text you to confirm.
• 6 Aug

  Inquiry · 3m 15s

  Asked about Sunday opening — answered.

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  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerAre you open Sunday daytime?

  TelvuWe are — Sundays we're open midday to half ten. Shall I book you a table?

  CallerI'll leave it for now, cheers.
• 29 Jul

  Booking · booking submitted · 3m 49s

  Table request for 2, Saturday. Sent to the restaurant.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerCan I book 2 in for Saturday?

  TelvuYes — what time would suit you?

  CallerEight-ish, if that works.

  TelvuOK.

  CallerIt's for my mum's birthday, if that makes a difference.

  TelvuI'll put that on the booking so the team see it.

  CallerOK.

  TelvuThanks Priya — I've sent that over and you'll get a text once it's confirmed.
• 21 Jul

  Inquiry · 3m 13s

  Left a message for the manager — passed on.

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  TelvuOakhill Kitchen Soho, how can I help?

  CallerIs the manager about? Can you pass something on?

  TelvuYes, tell me what to pass on and I'll send it over now.

  CallerOnly that we left a coat, I'll pop back for it.

  TelvuSent — they'll see that shortly.
• 13 Jul

  Inquiry · 4m 21s

  Asked about closing time — answered.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerHi — what time do you close?

  TelvuWe're open till half ten — anything else?

  CallerSmashing, thanks.