Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Calls

• 8 Jul

  Inquiry · 2m 21s

  Asked for the menu — link texted.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerHave you got a menu you can send over?

  TelvuNo problem — texting you the menu link now.

  CallerBrilliant, thank you.
• 7 Jul

  Inquiry · 3m 25s

  Left a message for the manager — passed on.

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  TelvuOakhill Kitchen Soho, how can I help?

  CallerCan I leave a message for the manager?

  TelvuOf course — tell me what you'd like passed on and I'll send it straight over.

  CallerOnly that we left a coat, I'll pop back for it.

  TelvuPassed on, that's with them now.
• 6 Jul

  Inquiry · 4m 53s

  Large group enquiry for 12 — request passed on.

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  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerCan you do a table for a large group?

  TelvuYes, I can send that over. How many, and what day were you thinking?

  CallerAbout 12, Friday night if you've got it.

  TelvuThat's gone over to the restaurant, and they'll text you to confirm.
• 6 Jul

  Inquiry · 2m 58s

  Asked about Sunday opening — answered.

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  TelvuOakhill Kitchen Soho, how can I help?

  CallerIs Sunday one of your days?

  TelvuYes, we're open Sundays, midday to half ten. Would you like me to book you in?

  CallerNo need, we'll chance it. Thanks.
• 5 Jul

  Ordering · order placed · 1m 57s

  Phone order: flatbread, collection.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerDo you do flatbread? I'd like one for collection.

  TelvuYes, no problem. What name shall I put it under?

  CallerIt's Daniel.

  TelvuGot it.

  CallerSorry — my partner's coeliac, is that one safe?

  TelvuThanks for telling me — I'll make sure that's noted. I'm not able to confirm allergen details myself, that has to come from the kitchen. I can put you through to a member of staff now, or I can take the order with the allergy written on it and the restaurant will confirm it with you before anything is prepared. Which would you prefer?

  CallerI'll have a word when I collect it, thanks.

  TelvuThat's all in, Daniel. Flatbread for collection, sent to the kitchen.
• 4 Jul

  Booking · booking submitted · 4m 34s

  Booked a table for 5 on Sunday evening.

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  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerAre you taking bookings for Sunday? There'd be 5 of us.

  TelvuI can put that request in. What time were you thinking?

  CallerAround seven if you have it.

  TelvuRight, thanks.

  CallerOne of us is in a wheelchair — is that alright?

  TelvuI'll put that on the booking so the team see it.

  CallerThanks.

  TelvuThat's with the restaurant now, Daniel. They'll text you to confirm.
• 3 Jul

  Ordering · order placed · 1m 51s

  Collection order for chips — taken and sent to the kitchen.

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  TelvuOakhill Kitchen Soho, how can I help?

  CallerCan I get chips for collection, please?

  TelvuOf course. Can I take a name for the order?

  CallerIt's Daniel.

  TelvuThanks.

  CallerSorry, quick question — could I have that without the sauce?

  TelvuI'll put that on the order for the kitchen.

  CallerLovely, thank you.

  TelvuLovely — chips for collection under Daniel. The kitchen has it.
• 3 Jul

  Inquiry · 2m 14s

  Question about whether you're dog friendly — noted for the restaurant.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerHi — quick question, whether you're dog friendly?

  TelvuI don't have that one to hand, so I won't guess — I've noted it down for the restaurant.

  CallerNo problem, thanks.
• 2 Jul

  Inquiry · 3m 29s

  Asked about closing time — answered.

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  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerWhat time are you open till?

  TelvuWe're open till half ten — anything else?

  CallerPerfect, thank you.