Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Calls

• 14 Jun

  Ordering · order placed · 3m 59s

  Ordered falafel for collection.

  Read the transcript

  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerDo you do falafel? I'd like one for collection.

  TelvuThat's fine — can I get a name for that?

  CallerIt's Sarah.

  TelvuThanks.

  CallerAny idea on timing?

  TelvuThey'll give you a time when you get here — it's on the ticket for them.

  CallerNo problem, thanks.

  TelvuLovely — falafel for collection under Sarah. The kitchen has it.
• 7 Jun

  Ordering · order placed · 2m 5s

  Collection order for adana kofte — taken and sent to the kitchen.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerDo you do adana kofte? I'd like one for collection.

  TelvuThat's fine — can I get a name for that?

  CallerIt's Sarah.

  TelvuGot it.

  CallerIs it alright to have that with no mayo?

  TelvuNo problem — I'll note that on the ticket for them.

  CallerLovely, thank you.

  TelvuThat's all in, Sarah. Adana kofte for collection, sent to the kitchen.
• 31 May

  Ordering · order placed · 2m 35s

  Phone order: chicken shish, collection.

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  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerDo you do chicken shish? I'd like one for collection.

  TelvuYes, no problem. What name shall I put it under?

  CallerSarah, please.

  TelvuGot it.

  CallerCan that one be done without onions?

  TelvuNo problem — I'll note that on the ticket for them.

  CallerGreat, thanks.

  TelvuLovely — chicken shish for collection under Sarah. The kitchen has it.
• 24 May

  Ordering · order placed · 2m 21s

  Ordered mixed grill for collection.

  Read the transcript

  TelvuOakhill Kitchen Soho, how can I help?

  CallerCan I get mixed grill for collection, please?

  TelvuThat's fine — can I get a name for that?

  CallerSarah

  TelvuThanks.

  CallerSorry — my partner's coeliac, is that one safe?

  TelvuThanks for telling me — I'll make sure that's noted. I'm not able to confirm allergen details myself, that has to come from the kitchen. I can put you through to a member of staff now, or I can take the order with the allergy written on it and the restaurant will confirm it with you before anything is prepared. Which would you prefer?

  CallerI'll have a word when I collect it, thanks.

  TelvuThanks Sarah — that's mixed grill for collection. It's gone through to the kitchen.
• 17 May

  Ordering · order placed · 2m 41s

  Collection order for mixed grill — taken and sent to the kitchen.

  Read the transcript

  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerCan I put an order in? mixed grill, for collection.

  TelvuThat's fine — can I get a name for that?

  CallerSarah

  TelvuThanks.

  CallerRoughly how long do I need to leave it?

  TelvuThey'll give you a time when you get here — it's on the ticket for them.

  CallerNo problem, thanks.

  TelvuThat's all in, Sarah. Mixed grill for collection, sent to the kitchen.
• 10 May

  Ordering · order placed · 3m 30s

  Ordered falafel for collection.

  Read the transcript

  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerHi — I'd like to order falafel to pick up.

  TelvuOf course. Can I take a name for the order?

  CallerSarah

  TelvuLovely, thanks.

  CallerCould you ask them to go easy on the chilli?

  TelvuNo problem — I'll note that on the ticket for them.

  CallerGreat, thanks.

  TelvuLovely — falafel for collection under Sarah. The kitchen has it.
• 3 May

  Ordering · order placed · 3m 12s

  Ordered cacik for collection.

  Read the transcript

  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerDo you do cacik? I'd like one for collection.

  TelvuYes, no problem. What name shall I put it under?

  CallerIt's Sarah.

  TelvuLovely, thanks.

  CallerSorry, quick question — could I have that without the sauce?

  TelvuNo problem — I'll note that on the ticket for them.

  CallerPerfect, cheers.

  TelvuThanks Sarah — that's cacik for collection. It's gone through to the kitchen.
• 26 Apr

  Ordering · order placed · 4m 3s

  Collection order for mixed grill — taken and sent to the kitchen.

  Read the transcript

  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerDo you do mixed grill? I'd like one for collection.

  TelvuYes, no problem. What name shall I put it under?

  CallerSarah, please.

  TelvuThanks Sarah — that's mixed grill for collection. It's gone through to the kitchen.
• 19 Apr

  Ordering · order placed · 1m 41s

  Phone order: sea bass, collection.

  Read the transcript

  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerHi — I'd like to order sea bass to pick up.

  TelvuYes, no problem. What name shall I put it under?

  CallerIt's Sarah.

  TelvuThanks Sarah — that's sea bass for collection. It's gone through to the kitchen.