Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Calls

• 19 Jun

  Complaint · transferred · 1m 49s

  Called to say my last order was not right. Put through to the restaurant.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerYeah, hello. I've just got home and my last order isn't what I ordered.

  TelvuApologies for that. Who am I speaking to?

  CallerIt's Freya.

  TelvuThank you. Give us a moment — I'm connecting you to the restaurant now.
• 7 May

  Inquiry · 3m 22s

  Large group enquiry for 13 — request passed on.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerCan you fit a large group in?

  TelvuYes — I can put a request in for you. Roughly how many, and which day?

  CallerAbout 13, Friday night if you've got it.

  TelvuI've sent that across — they'll text you to confirm.
• 24 Mar

  Booking · booking submitted · 4m 31s

  Booked a table for 4 on Saturday evening.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerDo you have a table for 4 on Saturday?

  TelvuI can get that sent over. What sort of time?

  CallerHalf seven?

  TelvuOK.

  CallerOne of us is in a wheelchair — is that alright?

  TelvuI'll put that on the booking so the team see it.

  CallerOK.

  TelvuThanks Freya — I've sent that over and you'll get a text once it's confirmed.
• 9 Feb

  Inquiry · 2m 20s

  Large group enquiry for 13 — request passed on.

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  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerDo you do group bookings at all?

  TelvuYes, I can send that over. How many, and what day were you thinking?

  CallerThere'd be 13 of us, Saturday.

  TelvuThat's gone over to the restaurant, and they'll text you to confirm.