Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Calls

• 31 Jul

  Booking · booking submitted · 2m 27s

  Table request for 7, Thursday. Sent to the restaurant.

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  TelvuOakhill Kitchen Soho, how can I help?

  CallerAre you taking bookings for Thursday? There'd be 7 of us.

  TelvuI can put that request in. What time were you thinking?

  CallerWhenever you've got, really.

  TelvuNoted.

  CallerOne of us is in a wheelchair — is that alright?

  TelvuI'll put that on the booking so the team see it.

  CallerOK.

  TelvuThat's with the restaurant now, Jordan. They'll text you to confirm.
• 29 Jul

  Inquiry · 1m 31s

  Asked about Sunday opening — answered.

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  TelvuOakhill Kitchen Soho, how can I help?

  CallerAre you open Sunday daytime?

  TelvuYes, we're open Sundays, midday to half ten. Would you like me to book you in?

  CallerI'll leave it for now, cheers.
• 27 Jul

  Inquiry · 2m 36s

  Large group enquiry for 13 — request passed on.

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  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerDo you take bookings for big groups?

  TelvuOf course. How many of you, and which day?

  CallerThere'd be 13 of us, Saturday.

  TelvuThat's with the team now. They'll confirm by text.
• 24 Jul

  Inquiry · 3m 58s

  Left a message for the manager — passed on.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerIs the manager about? Can you pass something on?

  TelvuOf course — tell me what you'd like passed on and I'll send it straight over.

  CallerJust a thank you to the kitchen, really.

  TelvuThat's gone over to them now.
• 22 Jul

  Inquiry · 2m 26s

  Large group enquiry for 11 — request passed on.

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  TelvuHello, Oakhill Kitchen Soho — how can I help?

  CallerDo you take bookings for big groups?

  TelvuYes — I can put a request in for you. Roughly how many, and which day?

  CallerThere'd be 11 of us, Saturday.

  TelvuThat's with the team now. They'll confirm by text.
• 20 Jul

  Inquiry · 1m 39s

  Large group enquiry for 11 — request passed on.

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  TelvuOakhill Kitchen Soho, what can I do for you?

  CallerDo you take bookings for big groups?

  TelvuYes, I can send that over. How many, and what day were you thinking?

  CallerAbout 11, Friday night if you've got it.

  TelvuI've sent that across — they'll text you to confirm.