Telvu

← All customers

Sample data: an invented restaurant group, not a real business. Every name, number and call here is made up.

Hannah Sinclair

07700 900095

£0.00captured

Their history with you

Based on the last 365 days.

Calls

Orders

Bookings

Spent with you

£0.00

Average order

—

They haven't ordered yet

Typical call

2m 55s

Complaints

Called out of hours

What they order

Nothing itemised on their orders yet.

What we know about them

h.sinclair95@example.com

Happy to be texted

Never asked

Happy to be emailed

Yes

First called

23 Jul

Allergies mentioned

dairy intolerant

What they told us on a call — always confirm it with them, never treat it as a record.

Usually asks for

away from the door

Calls

3 Aug

Complaint · transferred · 4m

Complaint about my last order. Transferred to the team.

Read the transcript
TelvuHello, Oakhill Kitchen Soho — how can I help?
CallerSorry to bother you, but my last order was cold when I got it back.
TelvuApologies for that. Who am I speaking to?
CallerYeah, Hannah.
TelvuThank you. Give us a moment — I'm connecting you to the restaurant now.
1 Aug

Inquiry · 2m 31s

Asked about closing time — answered.

Read the transcript
TelvuOakhill Kitchen Soho, how can I help?
CallerHiya, how late are you open?
TelvuWe're open until half ten. Anything else I can help with?
CallerSmashing, thanks.
31 Jul

Inquiry · 3m 8s

Left a message for the manager — passed on.

Read the transcript
TelvuHello, Oakhill Kitchen Soho — how can I help?
CallerCan you get a message to the manager for me?
TelvuYes, tell me what to pass on and I'll send it over now.
CallerJust that the meal on Friday was lovely, thank you.
TelvuThat's gone over to them now.
29 Jul

Inquiry · 3m 16s

Asked for the menu — link texted.

Read the transcript
TelvuOakhill Kitchen Soho, what can I do for you?
CallerIs there a menu you can send?
TelvuNo problem — texting you the menu link now.
CallerLovely, cheers.
28 Jul

Booking · booking submitted · 2m 4s

Booked a table for 2 on Friday evening.

Read the transcript
TelvuHello, Oakhill Kitchen Soho — how can I help?
CallerDo you have a table for 2 on Friday?
TelvuI can put that request in. What time were you thinking?
CallerEight-ish, if that works.
TelvuThat's with the restaurant now, Hannah. They'll text you to confirm.
26 Jul

Inquiry · 3m 4s

Left a message for the manager — passed on.

Read the transcript
TelvuHello, Oakhill Kitchen Soho — how can I help?
CallerCould you pass a message to whoever's in charge?
TelvuI can do that — what would you like me to tell them?
CallerThat we'll be a bit late picking it up, if that's alright.
TelvuThat's gone over to them now.
25 Jul

Inquiry · 3m 14s

Large group enquiry for 13 — request passed on.

Read the transcript
TelvuHello, Oakhill Kitchen Soho — how can I help?
CallerDo you do group bookings at all?
TelvuOf course. How many of you, and which day?
CallerThere'd be 13 of us, Saturday.
TelvuThat's gone over to the restaurant, and they'll text you to confirm.
23 Jul

Inquiry · 1m 59s

Left a message for the manager — passed on.

Read the transcript
TelvuOakhill Kitchen Soho, what can I do for you?
CallerIs there someone I can leave a note with?
TelvuOf course — tell me what you'd like passed on and I'll send it straight over.
CallerThat we'll be a bit late picking it up, if that's alright.
TelvuSent — they'll see that shortly.